Catalyst HRD Ltd

T: 01425 402025
E: enquiries@catalysthrd.co.uk

Managing your Team	2 Day Course

Course Objectives:

To enable individuals to: become established as motivational leaders communicate clearly organise and control teams pro-actively delegate efficiently prevent staffing problems occurring utilise new and existing team members effectively appreciate various leadership styles and use them appropriately give positive and negative (constructive) feedback effectively turn around problem behaviour conduct motivational one to one meetings with team members

Course details:

	Establishing yourself as a motivational leader recognising the differences between management and leadership appreciating the importance and impact of managers improving credibility, confidence and authority Developing a motivational style recognising different leadership styles and their impact on performance evaluating your natural leadership style increasing enthusiasm and commitment by using the appropriate style The functions of management analysing the specific management functions to: - ensure the team meets business objectives - develop and satisfy individual team members - co-ordinate, involve and motivate all team members Giving clear, concise instructions recognising how the leader's expectations effect team performance being pro-active and not reactive making the transition from team member to team leader letting people know what is expected and ensuring they are focused on business objectives Managing the new team member developing a positive relationship realising the importance of setting and agreeing performance standards preventing problems motivating the new team member Managing existing teams agreeing performance standards avoiding conflict and de-motivation being promoted into an existing team Developing your new team members ensuring teams have the relevant skills identifying learning 'gaps' planning for long-term staffing conducting effective one to one training sessions ensuring work meets the required standards Delegating effectively knowing when and how to delegatethe difference between 'doing the work' and 'getting the work done' clarifying responsibility, authority and accountability using a 6-step delegation model motivating through delegation Communicating positively developing positive communications skills realising the way communication impacts on others recognising the benefits of assertive communication developing effective listening skills gaining commitment by involving the team Giving constructive feedback giving positive feedback maximising the impact of positive feedback evaluating job performance without making staff defensive two models for effective constructive feedback: - something goes wrong for the first time - the problem recurs encouraging individuals to take responsibility for personal development Turning around problem behaviour and poor performance giving constructive feedback in difficult situations eg the person who: - under performs - is late - resents the fact you were promoted and not them - says one thing but does another - brings personal problems to work Conducting motivational one to one feedback sessions motivating staff under probation when: - you are satisfied - there is scope for improvement - the person is not up to standard knowing when to extend probationary periods giving positive feedback to long-term staff members setting challenging objectives

Tailoring the Course Content:

Catalyst will endeavour, with your help and approval, to tailor the course content as much as possible. We can do this by:

Incorporating your organisation's documentation
Referring to your organisation's policies, guides and procedures
Agreeing pre-course and post-course work
Tailoring exercises and the course manual to suit your requirements

For further details on how Catalyst can tailor your course see Tailored Courses.

Facilitation:

This two day course provides a valuable introduction to management techniques and is both informative and challenging. Delegates will actively participate in a number of role plays, exercises and discussions. Particular emphasis is placed on relating the experiences of the course to situations at work. The emphasis of the course is on the skills required by managers to motivate staff and maximise performance.

Who should attend?:

This course is intended for supervisors, team leaders and first line managers who are new to the role or more experienced managers who have received no formal training.