Catalyst HRD Ltd

T: 01425 402025
E: enquiries@catalysthrd.co.uk

Managing Poor Performance	2 Day Course

Course Objectives:

To enable individuals to: prevent performance problems occurring respond effectively to performance issues balance the rights of individuals with organisational needs counsel for improvement conduct professional disciplinary interviews comply with current legislation and best practice

Course details:

	Preventing performance problems communicating effectively with staff setting and agreeing performance standards recognising the causes of performance problems dealing with problems objectively being fair and reasonable Probationary reviews managing during the probationary period conducting probationary reviews extending probationary periods Counseling for improvement a 6-step counseling model counseling the underperformer dealing with resistance and anger agreeing solutions Handling difficult situations eg lateness and absence from work the person who says one thing but does another lethargy saying "No" to a reasonable staff request resentment underperformance incompetence business versus personal needs Giving constructive feedback handling staff who abuse procedures eg - dress code abuse - internet abuse - email abuse - personal telephone calls Handling sickness legal requirements repeated short-term sickness return to work interviews dealing with short-term absence assertively Complying with procedures and legislation corrective not punitive legal requirements organisational procedures avoiding unfair treatment of staff following ACAS guidelines Conducting disciplinary interviews dealing with staff fairly conducting an investigation deciding whether to take action determining the level of warning following the correct procedure misconduct and gross misconduct fair versus unfair dismissal improving performance avoiding claims at Industrial Tribunal

Tailoring the Course Content:

Catalyst will endeavour, with your help and approval, to tailor the course content as much as possible. We can do this by:

Incorporating your organisation's disciplinary documentation
Referring to your organisation's policies, guides and procedures
Agreeing pre-course and post-course work
Tailoring exercises and the course manual to suit your requirements
Giving delegates advice on, and time to complete, your documentation

For further details on how Catalyst can tailor your course see Tailored Courses.

Facilitation:

Delegates are shown how to prevent and deal with situations where staff are underperforming or contravening rules and procedures. They practice dealing with these and finally conduct a disciplinary hearing which complies with your organisational procedures and current legislation.

Who should attend?:

This course is intended for newly appointed supervisors and managers, or existing managers with little or no experience of disciplinary matters.