Managing Poor Performance and Discipline

T: 01425 402025
E: enquiries@catalysthrd.co.uk

Managing Poor Performance & Discipline 2 Day Course

Course Objectives:

To enable attendees to: prevent performance problems occurring respond effectively to performance issues balance the rights of individuals with organisational needs counsel for improvement conduct professional disciplinary interviews comply with current legislation and best practice

Course details:

	Preventing performance problems communicating effectively with staff setting and agreeing performance standards training recognising causes of performance problems dealing with problems objectively being fair and reasonable Probationary reviews managing during the probationary period conducting probationary reviews extending probationary periods Counselling for improvement a 6-step counselling model counseling the underperformer dealing with resistance and anger agreeing solutions Handling difficult situations eg lateness and absence from work the person who says one thing but does another lethargy saying "No" to a reasonable staff request resentment underperformance incompetence considering business versus personal needs Giving constructive feedback handling staff who abuse policies and procedures eg - dress code abuse - internet abuse - email abuse - Dignity and Respect issues Handling short term sickness legal requirements repeated short-term sickness return to work interviews dealing with short-term absence assertively Complying with procedures and legislation corrective not punitive legal requirements organisational procedures avoiding unfair treatment of staff following ACAS guidelines Conducting disciplinary interviews dealing with staff fairly conducting an investigation deciding whether to take action determining the level of warning following the correct procedure misconduct and gross misconduct fair versus unfair dismissal improving performance avoiding claims at Industrial Tribunal

Course Timings

9.00am-5.00pm both days

Facilitation

Delegates are shown how to prevent and deal with situations where staff are underperforming or contravening rules and procedures. They practice dealing with these and finally conduct a disciplinary hearing which complies with your organisational procedures and current legislation.

Course Reference Material

Each delegate receives a comprehensive course manual.

Who should attend?

This course is intended for newly appointed managers, or existing managers with little or no experience of underperformance and disciplinary matters.

Pre-Course Preparation

Not required