To enable individuals to:

• become established as motivational leaders
• use various leadership styles appropriately
• utilise new and existing team members effectively by:
  - motivating them to achieve superior standards
  - giving clear, precise instructions
  - appreciating what their team need
• give positive feedback appropriately

• Establishing yourself as a motivational leader
  recognising the differences between management and leadership
  appreciating the importance and impact of managers
  improving credibility, confidence and authority

• Developing a motivational style
  recognising different leadership styles and their impact on performance
  evaluating your natural leadership style
  increasing enthusiasm and commitment by using the appropriate style

• The functions of management
  analysing the specific management functions to:
  ensure the team meets business objectives
  - develop and satisfy individual team members
  - co-ordinate, involve and motivate all team members

• Giving clear, concise instruction
  recognising how the leader's expectations affect team performance
  being pro-active, not reactive
  making the transition from team member to manager
  letting team members know what is expected of them
  ensuring they are focused on this
  agreeing and implementing business objectives
  

• Managing the new team member
  developing a positive relationship
  realising the importance of setting and agreeing performance standards
  introducing the appraisal process
  motivating the new team member

• Managing existing teams
  agreeing performance standards
  avoiding conflict and de-motivation
  being promoted into an existing team
  
  
• Developing your team members
  ensuring teams have the relevant skills
  identifying learning 'gaps'
  planning for long-term success
  ensuring work meets the required standards
  giving positive feedback appropriately