Please click on a course title for more information.

If the course you want does not appear below, please
call us on 01425 402025 to see if we can help.

	Appraisal Meetings Two-day		Managing Performance
	Appraisal Meetings One-day		Managing Your Team
	Assertiveness at Work		Mentoring
	Assertiveness for IT Project Managers		Negotiating Skills
	Assertiveness for Managers		Personal Effectiveness
	Call Centre Excellence		Presentation Skills for Beginners
	Chairing and Participating at Meetings		Presentation Skills
	Coaching for Development		Report Writing
	Conflict Handling Skills		Sales Introduction
	Consultative Selling		Selling Business Solutions
	Converting Enquiries Into Sales		Service Excellence on the Telephone
	Customer Care in the Front Line		Supervising Your Team
	Customer Care in Software Support		Team Building
	Customer Care on the Telephone		Telephone Techniques
	Developing your Team		Time Management
	Establishing Yourself as an Effective Manager		Time Management for Managers
	Handling Difficult or Angry Customers		Train the IT Trainer
	Help Desk and Technical Support Skills		Train the Trainer
	Interviewing Skills for Recruitment and Selection		Writing for Results
	Leading the Customer Services Team
	Managing Poor Performance & Discipline